Quality & Compliance
Building Trust, Safety, and Continuous Improvement
At Standshill Supported Living, quality isn’t a checklist, it’s our culture. We align to the CQC Single Assessment Framework and design every process to deliver services that are safe, effective, caring, responsive, and well-led.
Our Quality Promise:
- People first: Dignity, choice & meaningful outcomes lead every decision.
- Evidence-led practice: Therapeutic, trauma-informed, PBS-informed approaches embedded day to day.
- Continuous improvement: We learn, adapt, and improve through robust governance and honest feedback.
How We Assure Quality
- Mapped to CQC: Policies, procedures, and evidence aligned to the five key questions and fundamental standards.
- Clear governance: Director/registered manager oversight, monthly reviews, and a rolling audit calendar.
- Transparent records: Care, medication, training, and incidents are up to date and inspection-ready.
- Risk done well: Personalised risk planning that promotes safety and independence.
Governance & Regulation-Ready Processes
We have robust governance and oversight in place, led directly by our management team. All documentation, systems, and care delivery are mapped to the CQC Single Assessment Framework (SAF) and Fundamental Standards of Care. This ensures our service remains compliant, responsive, and prepared for inspection at any time.
- Policies and Procedures are regularly reviewed and aligned
- Monthly Governance Meetings review
- Director Oversight ensures leadership is active, hands-on & accountable
Audits &
Continuous Monitoring
We carry out regular internal audits across all key areas, including:
- Care plans and risk assessments
- Medication management
- Staff training and supervision
- Incident reports and complaints
- Feedback from individuals, families, and professionals
This keeps our service transparent, consistent, and focused on continuous improvement.
Proactive Risk Management
Risk is part of life – but at Standshill, it’s always identified, planned for, and well managed.
- Every support plan includes up-to-date risk assessments
- Incident reporting and escalation protocols are embedded
- Risk trends are analysed monthly to inform learning and adapt support
- Safeguarding is everyone’s responsibility – staff are trained to act early
Incident Response &
Feedback Loops
We welcome feedback and use it as a tool to improve. Whether it’s a concern, a compliment, or a complaint, we respond promptly and transparently.
- Clear escalation processes ensure all incidents are recorded & reviewed
- Complaints & lessons learned are logged and fed into team learning
- Regular surveys & check-ins for feedback from the people we support
- Reflective practice is used after incidents to support staff & clients
Staff Training, Supervision & Development
Great care starts with a great team — which is why we invest in every member of ours.
- Safer recruitment practices include DBS checks, reference checks, and values-based interviews
- Comprehensive induction covers safeguarding, mental health awareness, communication, MCA/DoLS, medication, and trauma-informed care
- Ongoing training is delivered throughout the year to meet evolving needs
- Regular supervision and reflective practice ensure staff feel supported and stay focused on quality
- Spot checks and observations keep our standards consistent and responsive
What This Means for You:
Whether you’re a family member, a commissioner, or someone looking for support — you can trust that Standshill Supported Living is:
✅ Safe
✅ Well-managed
✅ Person-centred
✅ Open and transparent
✅ Always improving
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