Your Voice Matters

Complaints, Compliments & Whistleblowing

At Standshill Supported Living, we want everyone we support — and those close to them — to feel safe, respected, and heard. Your feedback helps us improve, celebrate what works, and act quickly when something isn’t right.

We make it easy to:

• Make a Complaint: Tell us if something has gone wrong or could be improved.
• Give a Compliment: Share positive feedback when a member of our team or service has made a difference.
• Whistleblow: Report serious concerns about unsafe, illegal, or unethical behaviour. You can do this anonymously.

How to Share Your Feedback

You can:

• Complete our online form (below)
• Email us: feedback@standshillsupport.com
• Call us: 07429398294
• Write to us: Unit 1, Orchard Court, Crompton Road Industrial Estate, Ilkeston, Derbyshire, DE7 4BG
• Speak directly to any Standshill staff member

If you need support to make your complaint, we can arrange an advocate to help you.

Our Commitment

• Acknowledgement: We will acknowledge complaints within 3 working days.
• Investigation: We aim to investigate and respond within 28 days.
• Learning: Every complaint and whistleblowing alert is logged, reviewed, and used to improve our service.
• Recognition: Compliments are shared with the team to celebrate good practice.
• Escalation & Independent Support

If you are not satisfied with our response, you can contact:

• Care Quality Commission (CQC) – 03000 616161 / www.cqc.org.uk
• Local Authority Safeguarding Team –  0300 500 80 90 / safeguarding1.adults@nottscc.gov.uk
• Local Government & Social Care Ombudsman – 0300 061 0614 / www.lgo.org.uk

For whistleblowing, you are protected under the Public Interest Disclosure Act.